How can we help you?

Choose a city, buy or reserve your route and sign in from your phone. You can listen to each stop in the suggested order while walking freely through the town.

No. You do not need to install an application. The audio guide works directly from your phone’s internet browser.

Yes. A mobile internet connection is required to open your access and listen to the route. We also recommend charging your phone before your walk.

Headphones are not compulsory, but they are strongly recommended so that you can enjoy the visit comfortably without disturbing people around you.

Yes. Once your access has been activated, you can begin freely and walk at your own pace during the validity period of your ticket.

The duration depends on the city and the number of stops. The details of each route will be displayed on its page before purchase.

The planned languages are French, English, Spanish, Italian, Russian and German. The available languages may vary depending on the city. They will always be displayed on the route page before purchase.

Each audio guide page will display the recommended starting point and a location link. You can then follow the different stops at your own pace.

Choose your city, select the number of devices you need and follow the purchase steps. After confirmation, you can use your ticket to access the route.

You can arrive with the ticket received from the tourism platform. In the access area, use your phone number as your username and your ticket number as your password.

Use your phone number as your username and your ticket number as your password. Make sure that you enter the same phone number that you used for your reservation.

After activation, your access remains available for approximately 8 hours for the route you purchased. This gives you enough time to enjoy your walk and take breaks.

Your purchase must correspond to the number of devices that you would like to use. When booking directly, select the appropriate number of devices for your group.

Your ticket is intended for the number of devices selected at purchase. To enjoy the route together, choose the appropriate number of devices for your group from the start.

Check your phone number and ticket number carefully. If the issue continues, contact us by WhatsApp or e-mail with your name, city and reservation number. We will reply quickly.

Access is intended for your visit and remains active for approximately 8 hours after activation. Contact us before activating your ticket if you encounter a particular situation.

Open the Private tours in Annecy page, choose the preferred duration and complete the availability form. Your request will be sent directly from the website. You will receive a reply after availability has been checked.

You can choose a private walk lasting one hour, one hour and thirty minutes or two hours.

Availability and practical details are confirmed manually. Send a request from the private tours page to receive information adapted to your date and group.

Private tours in Annecy are available in English and Russian.

Private tours are designed for groups of up to 15 participants. For a larger group, contact us directly so that we can discuss a suitable solution.

The meeting point is in front of Annecy Town Hall, near the flat fountain, Esplanade de l’Hôtel de ville, 74000 Annecy. The details will be repeated in your confirmation.

The walk mainly takes place outdoors and on foot. This allows you to discover more places, enjoy the canals and keep a pleasant pace.

Yes. A short photo session can be added on request. Simply select this option in the availability form to receive the practical information.

Contact us as early as possible by WhatsApp or e-mail. We will check the available options according to your reservation conditions.

The visit mainly takes place outdoors. In difficult weather conditions, contact us so that we can decide on the most suitable solution together.

Yes. The walks are designed to be flexible. You can move at your own pace and take breaks whenever necessary.

We aim to make visits as accessible as possible. Some routes may nevertheless include cobbled streets, stairs or slopes. Check the information for your city or contact us before booking if you have a particular requirement.

Yes. You can pause the audio, take photographs, stop at a café or resume your walk later during the validity period of your access.

Yes. Our audio guides are suitable for solo travellers, couples, families and small groups.

Use the WhatsApp button on the website to open a conversation directly. You may also write to us by e-mail. Our team tries to reply quickly, especially when a visitor encounters a ticket issue.